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Policies

Read Our Company's Business Policies

We are happy to service your needs in a comfortable and quiet environment. Please help us make your spa experience pleasantly memorable and efficient by reviewing the policies outlined below.

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Children and Extra Guests

  • Please note that children are not permitted unless being served.
  • No additional individuals should accompany you to services unless being served.
  • We trust our clients will understand this is for the consideration of our operations and guests' overall experience.
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Gift Cards

  • Please be reminded gift cards must be on hand in order to redeem a service or services.
  • Our gift cards are issued based on a unique number that will be used when presented to our spa receptionist.
  • Be mindful of the expiry date that is presented on your gift certificate to ensure timely bookings.
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Cell Phone Usage

  • Phones should be in silent mode or off once in the spa.
  • Telephone conversations are prohibited as we aim to maintain a quiet zone for total relaxation purposes.
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Volume

  • We do encourage consideration for our quiet zones and encourage you to be mindful of the volume you use within treatment rooms and relaxation lounge area.
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Deposits

  • A 50% non-refundable deposit is required for the booking of multiple services.
  • In addition, if a guest's appointment history shows cancellations and no-shows, a 50% non-refundable deposit will be required to be paid.
  • All deposits must be paid at least two working days prior to the appointment date.
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No Product Returns / No Refunds

  • We do not accept product returns.
  • No refunds are issued for services rendered.
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Appointment Punctuality and Cancellations

  • Guests are encouraged to arrive about 15 minutes prior to their treatment time.
  • In unforeseen occurrences, a 10-minute grace period is provided from the starting time of your appointment.
  • The services of late arrivals will be adjusted according to the time remaining, or should you exceed your grace period, you will be provided with an opportunity to reschedule.
  • Appointments canceled with less than 24-hour notice may be subjected to a 50% cancellation fee.
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Communicate Your Needs

  • Communicate your treatment needs — we want you to have the best spa experience possible.
  • Tell your therapist if you would like a quiet or informative treatment.
  • We encourage you to schedule your appointments in advance to ensure availability.
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Disclaimer

  • Prices are subject to change without notice.
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Gratuities

  • Gratuities are not included in service price and may be given to express appreciation for service excellence.
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Quiet Zone

  • To assure all guests experience the very best service, we kindly ask that all communication devices remain in silent mode or turned off.
  • Please be courteous and maintain whisper-level conversations.

We Are Here For You

Our goal is to provide you with the most relaxing and professional spa experience possible. If you have any questions about our policies, please don't hesitate to reach out.

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